Complaint Form
If you have any concerns or issues about the home care services you have received from our agency, or about how you or your property have been treated, you or your family member or your representative may submit a complaint. We want to hear about your concerns and problems so that we can provide you and other clients with the best possible service.
Please know that if you or your family member/representative submit a complaint or express a concern about our home care services or staff, we will not take any action that negatively affects you. In other words, there will be no retaliation by our agency in response to a complaint. We will do our best to address your concern and resolve any problem you have identified.
If you have a complaint about our home care services, you may also complain to the Office of Healthcare Licensing and Surveys:
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Office of Healthcare Licensing and Survey
101 N Carson Street Suite 3.
Carson City, NV 89701
Phone: 775-684-5708
Fax: 775-684-5725
Email: sosmail@sos.nv.gov
If you have a complaint or question about our home care services, you may also contact the Home Health Hotline:
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Phone: 1-800-225-3414
If you have a complaint or have a question about your home care services, you may also get assistance from Nevada Ombudsman for Long-Term Care at:
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Office of Ombudsman for Long-Term Care
Northern Nevada
1818 E. College Parkway, Suite 110
Carson City, Nevada 89706-7986
Southern Nevada
3300 W. Sahara Avenue, Suite 325
Las Vegas, Nevada 89102​
Phone: (702) 486-4480